Refund policy
Return Terms and Conditions
1. Eligibility for Returns
- Items must be returned within 14 days of delivery to qualify for a refund. We do not provide exchanges.
- The handbag must be in its original condition, unused with no marks, damage and include all original tags, packaging, and accessories.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
- Items marked as "Final Sale" or purchased during special promotions are non-returnable.
- Customized or personalized handbags cannot be returned or exchanged unless they are defective or damaged.
- Gift cards and store credit are non-refundable.
3. Return Process
- Initiate a Return:
- Contact our customer service team at anna@foundling.com
- Once your request is approved you will receive detailed instructions
- Shipping
- Pack the handbag securely in its original packaging. Include all accompanying materials and the proof of purchase.
- Affix the return label to your package.
- Items must be returned and arrive within 7 days of approval.
4. Return Shipping Costs
- Domestic Returns:
- Please note we do not offer free return shipping.
- Please return by a Royal Mail tracked service.
- Returns are the customer responsibility until they have been received by us. It is important for you to keep safe your proof of postage/tracking.
- International Returns:
- Customers are responsible for all return shipping costs and any associated duties or taxes.
5. Refund Policy
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees from the original purchase are non-refundable.
7. Damaged or Defective Items
- If you receive a damaged or defective handbag, please contact us within 7 days of delivery.
- Provide clear photos of the issue along with your order details.
- We will offer a replacement or full refund, including shipping costs.
8. Important Notes
- We reserve the right to refuse returns that do not meet the above criteria.
- Unauthorized returns (returns without an approved request) will not be accepted.